Shipping FAQ

How quickly can you answer my question?

We answer emails in the order they are received. We reply within 1 to 3 business days. During peak holiday times, our response time may be a bit delayed.

How much does shipping cost?

• For orders under $25 shipping within the U.S. (including Alaska and Hawaii), we charge a flat shipping fee of $6.95.
• Orders $25 and up ship free within the U.S.
• For orders shipping to Canada, we charge a flat fee of $24.95 regardless of the order total.
• For all international orders except Canada, we charge a flat shipping fee of $38.95 regardless of the order total

Can I change my shipping address after my order has been placed?

If you notice an error, please email us immediately with your name and order number. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

What do I do if something is missing in my order or is damaged?

If any of your purchased items are missing or damaged, please contact us immediately via email. Please include pictures of the package and/or damaged item.

Can I cancel my order once it has been shipped?

Unfortunately, once your order has been shipped, we cannot cancel it.

How can I track my order?

Simply go to your shipment confirmation email and click on the tracking number link. If you need further assistance, we are always here to help you